 | Phone support
Single point of contact
PC hardware and software, and application "how tos"
Direct access to A+ and Microsoft certified technical support
Support for PDAs, Internet connectivity, and telco providers
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| Virtual deskside assistance
Manage Tech's Help Desk is armed with powerful tools to remotely take control of a
system (with permission) to diagnose and resolve problems as if on site
Educates users by resolving problems with them in real time
Reduces downtime while waiting for onsite support
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| Complete call management
End-to-end support for fast and comprehensive solutions
Dispatch and management of on-site hardware repair (HP, Lenovo, Toshiba, Dell, others)
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| System reporting
Configuration of your system for faster problem resolution
Up to date information that helps you maintain your desktop environment
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|  | Increases user productivity and lowers support costs |
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| | Rapid problem resolution and improved service levels |
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| | Increased user satisfaction through professional, always available, IT assistance |
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| | Fixed costs with per user per month pricing |
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