 | Phone and remote problem diagnosis and support for hardware problems. |
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| Next business day onsite hardware repair, including all required parts and labor. |
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| Accidental Damage Protection for any accidental breakage including drops, falls, collisions, electrical surges, damaged or broken LCD, or damage from liquids. |
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| 1 or 3 year plans available. |
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| Door-to-door pick-up and delivery service for issues that require Repair Center attention. A Manage Tech- authorized courier picks up your failed equipment at your site, delivers it to the Manage Tech facility where it is repaired and then shipped back to you within 3 business days. |
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| Standard business hours coverage - 8:00 am - 5:00 pm Monday through Friday, excluding holidays. |
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| Help Desk Upgrade. (added to all features above for the Silver Plan)
Technical assistance for system software – phone and remote
Assistance with end user tasks e.g. printers, email, VPNs
Assistance with Internet connectivity |
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| Online Data Backup Upgrade (added to all features + Help Desk Upgrade for the Gold Plan)
Automated backup of data files via Internet with verification
Data available 24 x 7 via any Internet connection
Triple DES security when backing up and restoring data |
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|  | Quick access to technical support – by phone and on-line. |
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| | Improved uptime and productivity with prompt repair services. |
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| | Enhances your standard warranty with Accidental Damage Protection coverage. |
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| | Less expensive and better response than most major hardware manufacturers’ plans. |
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| | One number to call for service and support. |
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| | Options available for software help desk support, online data back up, PC virus and spyware protection, and Microsoft patch management. |
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| | HP, Lenovo, Sony VAIO, Toshiba or Fujitsu notebooks or tablets (new purchases only) |
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| | Microsoft XP Professional or Vista |
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| | Internet connectivity for updates and management |
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